Perhaps you are using a commercial software solution now just like many businesses out there. This option is great if your business does not really require unique functions to run it smoothly. Commercial software is way cheaper than custom software because it is made for all. Anyone can use it and easily integrate it into their business process.
The only drawback with using it, however, is the fact that there are other functions and features that you are paying for but won’t really need it. With custom software, you can have all the features you need in one. All apps you use can be put in one place so they are easy to access and communicate each other, making your business process a lot more convenient and efficient.